Frequently Asked Questions
Everything you need to know about your 12 STOREEZ experience.
How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What is your return policy?
We accept returns within 14 days of receipt, provided the items are in their original condition, unworn, and with all tags attached. Please note that certain items like swimwear and jewelry may be subject to restrictions.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I choose the right size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as alternative payment methods like PayPal and Apple Pay.
How should I care for my 12 STOREEZ garments?
To ensure the longevity of your pieces, please follow the specific care instructions located on the inner label of each garment. We recommend professional dry cleaning for tailored items and delicate fabrics like silk and wool.